Information Services Group (ISG), a global AI-centered technology research and advisory firm, has officially announced the initiation of a research study, which is designed to examine service and solution providers for the power and utilities industry, providers that are integrating new technologies to help clients meet consumer demands and sustainability goals.
Going by the available details, the discovered results will be published in a series of comprehensive ISG Provider Lens® reports, called Power & Utilities Industry — Services and Solutions, scheduled to be released in January 2026. More on the same would reveal how these reports will evaluate providers that offer services in process and customer management, enterprise asset management, grid modernization, and digital transformation.
Once published, enterprise buyers will be able to use information from the reports to evaluate their current vendor relationships, potential new engagements and available offerings, whereas on the other hand, ISG advisors can use the information to recommend providers to the firm’s buy-side clients.
Markedly enough, ISG has distributed surveys to more than 150 power and utilities service providers. The research team, moving forward, will produce four quadrants representing the typical solutions and services that utilities are buying, based on ISG’s experience working with its clients.
Talk about these quadrants on a slightly deeper level, we begin from the one of Process and Customer Experience Management. This particular quadrant will assess providers that are offering intelligent business process management, customer services, along with customer information systems. These providers, for better understanding, leverage AI and analytics to improve operational efficiency and customer experience.
The next quadrant in line relates to Enterprise Asset Management. Here, the intention is to evaluate all those providers offering solutions like asset lifecycle management and remote monitoring. The stated assortment of providers will be assessed on its ability in the context of delivering comprehensive enterprise asset management solutions, utilizing technologies such as AI, IoT, and blockchain.
The third quadrant revolves around Smart Metering and Grid Modernization, something which covers providers that help clients carry out grid modernization and implement smart metering. These providers basically ensure a reliable, optimized grid infrastructure, as well as enable energy efficiency and cost savings through advanced technology integration and strategic optimization.
Rounding up highlights is the quadrant of Technology, Transformation and Consulting, where ISG will study providers offering consulting and digital transformation services to modernize utilities’ IT infrastructure. The providers in question will be assessed on their ability to deliver operational strategies, integrate AI and ML and execute large transition projects effectively.
Among other things, it ought to be acknowledged that geographically focused reports from the study will cover the global power and utilities market, examining products and services available across Europe and North America.
Not just that, all 2025 ISG Provider Lens® evaluations will also feature expanded customer experience (CX) data which measures actual enterprise experience with specific provider services and solutions, based on ISG’s continuous CX research.
Founded in 2006, ISG’s rise up the ranks stems from providing proprietary market data, in-depth knowledge of provider ecosystems, and the expertise of its 1,600 professionals working together to help clients maximize the value of their technology investments. The company’s excellence in what it does can also be understood once you consider it is currently serving more than 900 clients, including 75 of the world’s top 100 enterprises.
“The power and utilities sector is facing a wide range of challenges, including regulatory demands and evolving customer expectations,” said Iain Fisher, director at ISG. “Leveraging AI and carrying out technology upgrades, such as cloud migrations, are crucial to ensuring grid resilience and operational efficiency.”
